Frequently Asked Questions
How are the usage charges calculated?
Additional message units, outcalls, worktime and other usage sensitive units are charged by the total number of units received during the preceding billing periods, less the units allowed in the recurring base rate, times the unit rate. The total units received during the billing period are printed under these charges.
Where can I pay in person?
Payments are accepted at the following locations:
• Richmond
2315 West Broad Street, Richmond, VA 23220
Office: (804) 353-5566
Fax: (804) 353-7335
• Virginia Beach
4602-B Westgrove Court, Virginia Beach, VA 23455
Office: (757) 490-3216
Fax: (757) 473-1965
When is a late fee applied to my account?
A late fee is applied to an account when an account carries a balance into the next billing cycle, irrelevant of any partial payment. If you have any questions about late fees call our billing department.
Hello Inc. proudly provides service to the following cities and surrounding areas:
Richmond, Charlottesville, Virginia Beach, Fredericksburg, Newport News/Williamsburg and Northern Virginia
Send mail to webmaster@helloinc.com with questions or comments about this web site.
Copyright © 2005. All rights reserved.
Hello, Inc. - 2315 West Broad Street - Richmond, VA - 23220
Headquarters: 877-435-5646 Fax: 804-353-7335
